Field Social Services Officer-Relief and social services programme- Fixed term-for internal cndidates only-grade, 16
- Organisation: UNRWA
- Location: Fo West Bank
- Contract: R
- Deadline: 22 November 2026
Org. Setting and Reporting
UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent of this post: 1.Supervisor: The incumbent reports to the Chief, Field Relief and Social Services Programme (CFRSSP), through the Deputy Chief, Relief and Social Services Programme. 2.Supervisees: The incumbent provides overall technical guidance and supervision to Field Social Services staff, Area Social Work Supervisors and Social Workers.
Responsibilities
The incumbent: 1.Contributes to the development of social services and social work policies, guidelines, monitoring and evaluation tools; develops field specific manuals, instructions and operational procedures in line with the general ones issued by RSSD-HQA; and promotes social services project proposals. 2. Plans, organizes and conducts reviews on the impact of social services/ social work interventions on the refugee populations, based on the analysis of available data and reports and provides recommendations to improve social work interventions and services. 3. Acts as a Field focal point for handling high protection risk cases and works closely with field legal and security officers and other staff as applicable, to facilitate high risk case management and where appropriate, external referral services, to ensure proper monitoring, and cataloguing of such cases. 4. Provides overall technical guidance, containment, support and supervision to Social Services staff at field and Area levels; assesses their training needs and identifies professional development opportunities and facilitates/carries out trainings to ensure the professionalization of RSS social work force. 5. Works closely with Relief Services staff to enhance the participation of Social Safety Net Programme (SSNP) and vulnerable refugee families in social services; ensures ongoing coordination among the Programme Officers and with other UNRWA Programmes 6. Contributes to the annual programme of work and budget preparation, including developing key performance indicators; ensures achievement of the social services defined targets and objectives. 7. Performs other duties as may be assigned by the supervisor.
Competencies
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Functional: i. Leading and Supervising ii. Deciding and Initiating Action iii. Applying Technical Expertise iv. Persuading and Influencing v. Learning and Researching Other information : * The incumbent is required to travel in the field in the course of performing his/her duties and thus must be willing and qualified to drive an Agency vehicle. *The duties may require working during irregular working hours.
Education
A first level university degree in social work, sociology, development studies or any related social science field.
Job - Specific Qualification
Not available.
Work Experience
Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. At least six years' experience in managing social development programmes in which at least three years' experience in the field of technical social work interventions and supervision targeting children and families is required An advanced degree in social work, sociology, development studies or any related social science field is desirable Possession of valid driving license is required Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).
Required Languages
Language Reading Writing Listening Speaking
English UN Level III UN Level III UN Level III UN Level III
Desirable Languages
Language Reading Writing Listening Speaking
Arabic UN Level III UN Level III UN Level III UN Level III
Assessment
-Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview
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