CHIEF, OPERATIONS AND RESOURCE MANAGEMENT, P5

  • Organisation: United Nations Secretariat
  • Location: Nicosia
  • Contract: R
  • Deadline: 4 December 2026

Org. Setting and Reporting

This position is located in the United Nations Peacekeeping Force in Cyprus (UNFICYP), duty station Nicosia. The incumbent will report directly to the Chief of Mission Support or his/her designate.

Responsibilities

Within delegated authority, the Chief, Operations and Resource Management will be responsible for bringing strategic and cross-cutting mission support functions with a view to ensuring coherence in forecasting, performance monitoring planning and coordination related to operational and resourcing activities. The position performs the following responsibilities: •Provide overall guidance, support and oversight for the effective management of the following functions and components: Human Resources Section (HRS), Finance Resources and Performance Section (FRPS), Field Technology Section (FTS), and Procurement Section (PS); •Assists and supports the Chief of Mission Support in providing strategic direction to the above components for the effective fulfilment of the mission support strategies and plans; •Ensures the development, preparation, coordination and monitoring of strategies, risk mitigation and work plans for the administrative activities under the scope of responsibilities and takes the lead in securing the required human, financial, logistic and technology (technological resources to achieve them) requirements of the Mission; •In cooperation with other offices of the Mission, plans and forecasts staffing, financial, logistics and technology requirements of the Mission. Liaises directly with UNHQ Offices to ensure mission planning and resource allocation is (aligned) coherent with HQ priorities, guidance and policy; Effectively leads, coordinates and directs all aspects of the Operations and Resource Management Pillar as follows: • Human Resources Management: Oversees the overall development and delivery of strategic advisory services in human resources management with a particular focus on planning, policy implementation, self-monitoring and compliance with key performance and operational indicators to ensure that human resources strategies and plans are aligned with overall mission's strategic framework and concepts and are responsive to evolving changes in mandates and phases, operational priorities and the corporate and mission's specific human resources imperative and targets. • Financial resources and performance: Oversees the development and delivery of strategic support and business intelligence, including advice to operational counterparts and mission leadership on financial resourcing and stewardship organizational performance of the mission and risk management in line with priorities. • Information and information technology: -Oversees the development and delivery of robust and reliable information and communication technology (ICT) services in support of the mission's mandate implementation; -Facilitates the implementation of innovative and intuitive technology solutions that enhances work across mission pillars and facilitates technological problem solving and decision making at all levels; -Manages the mission information security and its incident response plan. •Procurement: -Oversees the implementation and approval of projects, financial controls and programme completion directly affecting the procurement operations in the Mission; -Oversees the procurement budget, performance and capabilities of contractors and quality and cost of programmes. •Other duties and responsibilities: -Takes the lead in the development and implementation of special projects such as Disaster Recovery and Business Continuity, Welfare activities as required; -Manages the mission's service desk operations providing regular management reports on service availability and performance; -Monitors client experience and advises on programs for continuous service improvement; -Implements pilot projects on service improvement and monitors, coordinates and reports on the progress as well as their implementation more widely; -Carries out other duties as assigned.

Competencies

Professionalism: Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments observing deadlines and achieving results; is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Leadership: Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. Judgement/decision making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary.

Education

Advanced University degree (Master's degree or equivalent) in business or public administration, management, law, human resources management, finance, accounting, information or related fields. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Not available.

Work Experience

At least ten (10) years of progressively responsible professional experience in public or business administration, human resource management, finance, budgeting, accounting, information technology or related area is required. At least five (5) years of experience at managerial level working in United Nations peace operations is required. Experience leading change management or complex innovation initiatives involving collaboration and partnership is required. Experience in developing and implementing operational strategies aligned with organizational goals, particularly in complex and resource-constrained environments, including the ability to identify innovative approaches, prioritize competing requirements and optimize limited resources to achieve operational objectives, is required. Experience supporting complex and multidimensional field operations in conflict and post conflict environments is desirable. Hands-on experience with UN administrative/financial/procurement policies and practices is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages

Language Reading Writing Listening Speaking

English UN Level III UN Level III UN Level III UN Level III

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

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