Travel Document Client Services Intern

This vacancy is closed (deadline 22 September 2026). It is kept here for reference. Browse open vacancies.

  • Organisation: UNOG - United Nations Office at Geneva
  • Location: Geneva
  • Contract: V
  • Deadline: 22 September 2026

Work Location

Geneva, Switzerland

Expected duration

6 months

Duties and Responsibilities

This internship is based in the Travel Document and Client Services Section (TDCS), Purchase and Transportation Section (PTS), Central Support Services (CSS), Division of Administration, United Nations Office at Geneva (UNOG). The intern will support the Travel Document and Client Services (TDCS) section in the design, production, and dissemination of public information materials using multimedia and digital tools. This role focuses on transforming existing procedural content into clear, engaging, and user-friendly information packages. By leveraging visual storytelling, interactive formats, and emerging AI-assisted media production tools, the intern will help improve client understanding and reduce application errors. The internship emphasizes content structuring, multimedia development, and digital communication strategies to enhance the accessibility and effectiveness of information provided to clients. The intern’s duties may include, but are not limited to: • Analyses of current workflows, identifies critical information and common pain points in client applications. • Consolidates, structures, and simplifies existing content into coherent, user-cantered information packages. • Designs and produce multimedia materials (e.g., infographics, short explainer videos, interactive guides, visual workflows) to support client understanding. • Utilizes digital and AI-assisted tools (e.g., content generation, video editing, voiceover, and visualization platforms) to enhance production efficiency and creativity. • Develops clear visual narratives that guide users step-by-step through application processes. • Supports the creation of interactive or semi-interactive formats (e.g., clickable PDFs, web-based guides, or simple decision trees). • Assists in maintaining and updating the section’s intranet webpage, ensuring content is accurate, accessible, and visually consistent. • Collaborates with team members to validate content accuracy and align messaging with operational procedures. • Analyses common application errors and contributes to content improvements aimed at reducing these issues. • Supports testing and feedback collection on newly developed materials to refine usability and effectiveness. • Provides general support for ad-hoc communication, content, or administrative tasks as required.

Qualifications/special skills