Project ICT Support Specialist, F

This vacancy is closed (deadline 23 September 2026). It is kept here for reference. Browse open vacancies.

  • Organisation: UNRWA
  • Location: Fo Jordan
  • Contract: R
  • Deadline: 23 September 2026

Org. Setting and Reporting

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. - Justification for use: JFO IMTO will lead the implementation and design of the Education Digital Transformation Project (KfW), which aims to expand access to devices and connectivity for both students and teachers. The project will also contribute to upgrading school infrastructure, including but not limited to enhancing the school network, improving internet connectivity, and providing the necessary wireless access across school facilities, classrooms, and tablets. As we move forward with the implementation of the digital transformation project funded by KfW, we anticipate a significant increase in incidents and service requests. To ensure continuity in delivering efficient technical support throughout this initiative, the project has proposed the establishment of five ICT positions. Among these, a Senior Service Desk Officer role is essential to provide sustained support for the duration of the project, which requires one full year of dedicated service. (i) Title of Supervisor: HFIMTO or field IMT infrastructure officer (ii) Title of Supervisee/s: service desk Officers- LDC (iii) Working conditions: Office environment with access to telephone, PC and other automation equipment, internet, and intranet. Some local travel may be required.

Responsibilities